Ananyan ("we", "us", "our") is the provider of www.ananyan.com, www.ananyan.com ("Website"). By accessing and placing an order with Ananyan, you confirm that you are in agreement with and bound by the terms of service contained in the Shipping Policy outlined below. Please carefully review our Shipping Policy when purchasing our products. This policy will apply to any order you place with us.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfill all your items at the time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund․
Shipping Times and Costs
Shipping time, cost, and duties depend on your delivery location and will be displayed when placing an order. Shipping costs are charged together with the purchase for orders from the Republic of Armenia, the Republic of Artsakh, Russia, the USA and EU. This price will be the final cost at which the item will be delivered to the customer.
Our delivery time starts from the moment the order is accepted and includes a 24-hour period during which your goods will be processed and shipped by our warehouse. Purchases are wrapped in tissue paper and delivered in a paper box with the exception of certain goods.
We will do our best to minimize delays. Once your order is shipped, we will send an email with your tracking number.
Shipping cost is 40 USD.
We offer free shipping for all orders in Armenia and Artsakh. Delivery in Yerevan is carried out by delivery service within 1 day. Shipping to the regions of Armenia and Artsakh is carried out by the postal service within 3-10 business days.
International shipping depends on the weight of the order and will be delivered within 5-30 business days.
Change Of Delivery Address
For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Ananyan accepts returns of unused, unworn, unwashed, unaltered, and undamaged items with original tags within 14 days of the order’s receipt date. Returned items must be in the exact same condition as they were received. Return shipping and any reverse duties are the responsibility of the customer. Ananyan will refund the value of the goods returned but will not refund the value of any shipping paid. Once returns are received and accepted, refunds will be processed to the credit card. We will notify you once this has been completed through email.
If you would like to exchange one item for another, please return the original item in accordance with our usual returns policy and place a new order.
Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
Duties & Taxes
Sales tax has already been applied to the price of goods listed on the website for domestic orders.
Import Duties & Taxes
Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and Ananyan encourages you to be aware of these potential costs before placing an order with us.
If you refuse to pay duties and taxes upon arrival at your destination country, the goods will be returned to Ananyan at the customer's expense, and the customer will receive a refund for the value of goods paid, minus the cost of the return shipping. The cost of the initial shipping will not be refunded.
Ananyan accepts the following payment methods:
Credit Card: Visa, Visa Electron, MasterCard, Maestro, ArCa, MIR.
Do not hesitate to contact us if you have any questions.
By Phone Number:+374 99547899
By the Address:Yerevan, Isahakyan street 38